Support

Need a quick answer? Our live chat connects you with a real support agent within moments. Available around the clock, the chat is the fastest route for urgent issues like stuck deposits, session problems, or gameplay questions — most chats start within a minute and are handled until the issue is resolved. Use the chat button in the lobby for immediate assistance.

Email support when you need detail or documentation

Prefer email? Reach out to support_cr@billionairespin.com anytime. Our team monitors email 24/7 and typically replies within 12–24 hours; complex cases that require investigation are usually updated within 48 hours. Email is the best channel when you need to send documents, transaction screenshots, or a full account history.

Phone support and callback service — talk it through

If you want to speak directly to an agent, request a phone callback via live chat or email. Callbacks are arranged quickly and are ideal for sensitive topics like identity verification or high-value withdrawals. Typical callback windows range from immediate to a few hours depending on demand and time zone, and urgent requests are prioritized.

Quick answers in the Help Center — find solutions fast

Our Help Center organizes answers into clear categories: account setup and verification, deposits & withdrawals, payment methods, game rules and bonuses, technical troubleshooting, and responsible gaming. Use the search bar or browse topics to get step-by-step guidance on common issues without waiting. If you still need help, the chat and email teams are just a click away.

Payments, currencies and faster transaction support

Whether you’re using Visa, MasterCard, Neteller, Skrill, PaySafeCard, bank transfer or crypto options like Bitcoin, Ethereum, Tether and Tron, our support staff can walk you through deposits, withdrawals, limits and processing times. We also handle queries about currencies including USD, EUR, AUD, CAD, Bitcoin, Ethereum, Litecoin and Tether. For verification-related holds, document reviews are typically completed within 24–72 hours — reach out promptly if you’ve submitted paperwork and want a status update.

Knowledgeable people who treat your account like theirs

Our agents are trained on account security, transaction procedures and game mechanics from leading providers such as Betsoft, NetEnt, Pragmatic Play and Evolution. Expect clear, friendly explanations and practical next steps — whether it’s resolving a bonus question, investigating a transaction, or troubleshooting a technical error. We aim to resolve routine queries on first contact and keep you informed while we work on anything that takes longer.

Time-sensitive issues? Contact us now

If you have a pending withdrawal, verification deadline, or a game session that requires immediate attention, contact live chat for fastest handling. For all other matters, email support_cr@billionairespin.com and we’ll follow up quickly. You can also read our full BillionaireSpin Casino review for additional context on payments and promotions.

We’re here 24/7 to help you play with confidence — reach out anytime and we’ll take care of the rest.