FAQ

Creating an account is fast. Click Sign Up, provide your email and a secure password, and enter basic personal details (name, date of birth, country). Make sure your information matches official ID documents to speed verification later. You’ll receive a confirmation email — follow the link to activate your account. After activation you can deposit, play, and claim eligible promotions. If you run into issues, live chat and support_cr@billionairespin.com are available to help.

The current welcome package is up to €/$450 plus 250 Free Spins, split across three deposit bonuses. Minimum deposit to qualify is typically €/$20. Bonus funds carry a 35x wagering requirement (multiplyer 35) unless otherwise stated. For example, if you receive a €50 bonus, you must wager €50 × 35 = €1,750 before withdrawing bonus-derived funds. Slots usually contribute 100% toward wagering; table and live games contribute less or not at all. Max bet while a bonus is active is €5. Bonuses can be sticky by default — bonus funds aren’t withdrawable until wagering is complete. Always check the specific terms on each promotion before claiming.

Occasional no-deposit codes are released for short windows. These offers often credit free spins or small bonus amounts automatically after registration or when you enter a promo code at the cashier. Expect strict limits: no-deposit freebies commonly have a max cashout around €50, expiration windows of 3–7 days (some offers 168 hours), and strict anti-abuse rules. Read the voucher terms carefully and claim quickly — these promotions are time-limited and may require verification.

BillionaireSpin accepts Bank Transfer, Bitcoin/BTC, Ethereum/Ether/ETH, MasterCard, Neteller, PaySafeCard, Skrill, Tether/USDT, Tron/TRX, and Visa. Currencies include AUD, Bitcoin, CAD, EUR, Ethereum, Litecoin, Tether, and USD. Cryptocurrency deposits and withdrawals are often fastest (minutes to hours); e-wallets usually process within 24 hours after approval; cards and bank transfers can take 1–5 business days. Note: verification requirements and bonus conditions can delay withdrawals. For bonus-related withdrawals, additional documentation may be requested and processing can take longer.

Typical rules: no-deposit free spin wins often have a maximum cashout (commonly around €50), while deposit-based promotions may cap cashouts (examples up to €500 depending on the offer). The site may require identity and payment verification before releasing funds; in some cases, additional documentation such as bank statements covering recent months can be requested. There have been reports of extended processing for bonus-related withdrawals; if a delay occurs, supply requested documents promptly and contact support via live chat or support_cr@billionairespin.com.

Slots normally contribute 100% to wagering. Table games, video poker, and live dealer titles often contribute less or are excluded from bonus wagering. Some providers or individual titles may be restricted while a bonus is active. A €5 max bet applies while bonus funds are in play. Always review the promotion’s game contribution table in the bonus terms to avoid unwittingly voiding progress toward wagering.

KYC typically requires a government-issued ID (passport, driver’s license), a recent proof of address (utility bill or bank statement dated within 3 months), and proof of payment (screenshot or photo of the card or e-wallet account used). Upload these documents through your account verification area. Basic checks are often completed within 24–72 hours, but manual review or requests for additional documents (e.g., 90-day bank statements for large withdrawals) can extend the timeline. Complete verification before making your first withdrawal to avoid delays.

Yes — the site is optimized for mobile browsers on iOS and Android. Games from major providers are adapted for portrait and landscape play, and the cashier and support features work on mobile as well. No download is required for the majority of games; simply log in from your device browser. If you prefer, check the site for any dedicated app announcements.

BillionaireSpin features a broad library from top providers including NetEnt, Evolution Gaming, Pragmatic Play, Yggdrasil, Betsoft, Big Time Gaming, Play’n GO-style partners, and many others on the platform list. You’ll find slots, live dealer tables, jackpots, and specialty games. Note that some individual titles may be restricted during certain promotions — check each bonus’s eligible games list before playing.

User safety is a priority. The platform uses industry-standard encryption (SSL/TLS) to protect data-in-transit and follows secure account practices. Passwords are stored securely and you can enable strong password rules and account verification to enhance protection. For full details on data handling and privacy, see the site’s Privacy Policy and Terms & Conditions in the footer.

BillionaireSpin supports responsible play. You can set deposit limits, session or loss limits, cooling-off periods, and self-exclusion from your account settings or by contacting support. If you feel play is becoming a problem, use the available limits immediately and seek help from professional organizations in your country. Support staff can guide you through available controls.

Live chat is the fastest option for urgent issues and is available on the site. For documented or non-urgent matters, email support_cr@billionairespin.com. When contacting support, include your account email, a clear description of the issue, and screenshots if applicable. For verification or payout queries, have your ID and payment details ready to speed resolution.